Customer Service Skills: Telephone Skills

Course Overview

The telephone is perhaps the most essential of business tools. Every member of your organisation will use a telephone. Whether it is the accounts department, sales office or secretarial staff, everyone creates an impression with your customers. Customers who are handled professionally will call again and become some of your most loyal clients. Those who feel they have been badly handled will turn to your many competitors. This programme is vital for any member of staff who picks up a telephone.

Audience

All staff who need to communicate in a confident, efficient and friendly manner on the telephone. It is ideal for those who have frequent contact with customers and is suited to those on switchboard, reception, customer service units, call centres, help desks and secretaries, PAs and administrators.