Windows 2000: Desktop

Course Overview

The objective of this course is to provide delegates with the skills and knowledge required to implement and support Windows 2000 Desktop systems.

The course covers many of the core configuration, maintenance and troubleshooting tools required to support systems running Windows 2000 Professional, including how to recover a failed system, using and configuring the Microsoft Management Console, managing Offline Folders and evaluating the security settings of a desktop machine.

Audience

Delegates should have an understanding of Windows NT to the level achieved in the Windows NT Support Fundamentals course.

Course Outline

Introduction

• What is Windows 2000?
• New Features of Windows 2000

Microsoft management console - an introduction

• MMC Consoles
• Use of Microsoft Management Console
• Console Types
• Starting MMC
• Remote Administration

System Maintenance

• Installing and removing software
• Service Packs
• The Windows File Protection Service
• Installing Hardware
• Power management options
• Hardware profiles
• Administrative Tools
• Accessibility Options

File Systems and Disk Management

• Storage types - Basic and Dynamic
• Partitioning and Formatting
• Day-to-day filesystem operations
• Filesystem types - FAT16, FAT32, NTFS
• NTFS Compression
• Disk quotas
• Disk Defragmenter
• The Encrypting File System
• Offline folders

Windows 2000 computer network and user identification

• Workgroups and Domains
• Domain trees and forests
• User accounts - Domain and Local
• Windows 2000 Groups - Local, Domain Local, Global and Universal
• The secondary logon service

Security in Windows 2000

• Local Security features of Windows 2000
• Local and Group policy
• Making Manual Policy changes
• Security Templates
• Analysis of a security configuration

Monitoring and configuring performance settings

• System Properties
• Environment Variables
• Managing System Services
• Disk Cleanup
• Windows 2000 Architecture
• Monitoring the system
• Performance Monitor

Windows 2000 Networking Configuration

• Addressing
• TCP/IP Troubleshooting
• NWLink
• Other protocols supported
• Bindings and binding order
• Prioritizing a Network Provider

Windows 2000 Printing

• Terminology
• Requirements for Network Printing
• Setting Up Client Computers
• Connecting to Network Printers
• Using the Add Printer Wizard
• Troubleshooting Network Printers
• Fax overview

Troubleshooting and Monitoring Resources

• Troubleshooting Categories
• Diagnostic Tools
• System Recovery
• Repair and Recovery
• The Recovery Console
• The Emergency Repair Process