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Course Overview This intensive and highly interactive course focuses on providing a measurable improvement in the negotiating performance of all participants. Throughout the course you will participate in sessions, review other delegates and work with the trainer to evaluate your own negotiation performance. Emphasis will be placed on practice rather than theory. Sessions will be videoed so allowing delegates to review their performance over the two days. Delegates will learn the skills to negotiate in order to avoid conflict, enable and facilitate decisions and to confidently reach win/wins with others. Numbers are limited to 8 to allow a high level of participation and trainer interaction. Audience Managers and staff who are involved with commercial negotiations with customers, suppliers and colleagues both inside and outside their organisation. Managers looking to refresh and further develop their skills and confidence in different negotiation situations. Skills Gained By the end of this course you will be able to: - Understand the structure underlying all negotiation.
- Use the most appropriate strategies, skills and tactics for effective negotiation.
- Put new skills straight into practice confidently.
- Pick up signals, make proposals, bargain and trade effectively.
- Break any deadlocks stalling the negotiation.
- Cope effectively with more difficult people.
- Recognise when and how to make concessions.
- Secure win-win results.
Course Outline Evaluating Your Current Negotiation Approach - Strengths and Issues - Understanding your current negotiation style
- Working with the negotiation process
The Interpersonal Skills of Negotiation - Listening - picking up signals and acting on them
- Silence - as a powerful negotiation tool
- Body language - being aware of your own body language and picking up clues from others
The Eight Steps of the Negotiation Process - Planning and preparing - flexible and appropriate strategy, tactics and plans
- Creating the right climate
- Opening and proposing - making and responding to proposals
- Bidding
- Packaging - presenting and repackaging to make the deal more acceptable
- Bargaining - trading and bargaining, putting a price on demands
- Securing the deal and closing - minimising the rejection of proposals
- Reviewing
Dealing with Conflict and More Difficult People - Responding to and resolving conflict
- Clarifying the real problem
- Managing people''s feelings
- Making concessions
Negotiation for Different Situations - Individual versus team negotiation
- No deal - holding out
- Best alternative - traded negotiated agreements
Review - Results versus target objectives
- Building on strengths
- Reducing and eliminating weaknesses
- Action planning for future development
How to make a booking for the PD-NSMA course
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