Team Leading/Supervisor Skills: Remote/Virtual Teams (2 day)

Course Overview

With an increase in remote teams, managers face new complexities and challenges in building and sustaining their teams from a distance. This programme equips managers with a practical toolkit to build and sustain high performing remote teams that deliver results.

Audience

Managers who lead remote teams and who are focused on raising their own performance as team leaders as well as the performance of their team and business area.

Those managing International teams may prefer to attend Leading the International Team

Skills Gained

By the end of this course you will be able to:

• Recognise the characteristics of high performing teams.
• Identify the actions and behaviours of effective remote and virtual team leaders.
• Engage all team members to maximise their contribution.
• Use a combination of communication channels and methods to support effective team working.
• Create and maintain motivation and team spirit within remote working environments.

Course Outline

The Characteristics of Remote Teams

• What do we mean by remote teams?
• The challenges and opportunities of remote working
• The key differences between static and remote teams
• Identifying the behaviours, skills and qualities of highly effective remote team leaders

Building the Team and Creating the Climate to Achieve Results

• The characteristics of high performing teams
• Identifying the stages of team development and the practical actions of effective remote leaders
• Developing trust, team spirit and community
• Understanding the emotional, psychological and physical requirements of remote workers
• Developing the common vision and building commitment to it
• Aligning team and personal objectives

Team Communication

• Identifying and overcoming the barriers to effective communication
• When and how often to communicate?
• Developing and implementing communication systems and processes
• Making effective use of technology to enhance communication
• Maximising the effectiveness of team meetings and briefings
• Developing a team spirit through the use of a combination of communication methods

Making Effective Use of Technology

• Selecting the right technologies
• Building community, team spirit and presence through technology

Managing Team Performance and Motivation

• Setting, agreeing and measuring key performance indicators
• Recognising and making the most of the strengths of individuals within the team
• Practical tips to motivate the remote team
• Supporting and developing the team from a distance
• Providing effective feedback to the team and individuals
• Encouraging two way regular feedback
• Measuring team performance on an ongoing basis

Team Leading/Supervisor Skills: Remote/Virtual Teams (2 day) / MLR1