Management Skills: Chartered Management Institute (CMI) Level 4 Introductory Diploma

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Course Overview

The Chartered Management Institute is widely recognised as the UK s leading professional qualification body for middle managers. The Level 4 introductory Diploma provides an introduction to the full Level 4 Diploma and is perfect for those people either wanting to learn the key principles of middle management or those considering eventually taking the full Diploma. Upon successful completion of the 5-day programme and its seven units, participants will be awarded the Introductory Diploma in Management.

Audience

This 5 day programme is designed to meet the needs of those considering a move into middle management or those who are new to such a role.

The programme is assessed via a final assignment set and marked by the Chartered Management Institute. Consequently, anybody considering this qualification should be prepared to write this assignment following the programme and to complete a light amount of evening work during the 5 day programme itself.

Skills Gained

This programme will help you learn as a middle manager or aspiring middle manager, how to:

• Manage and analyse information
• Identify and plan the most effective communication method for a given situation
• Focus on customers and core marketing principles
• Plan and manage resources
• Recruit and select employees systematically and objectively
• Manage and improve health, safety and quality
• Work more effectively with others
• Address poor performance

Course Outline

Unit 1 - Developing your Management Style

• The difference between management and leadership
• The skills and knowledge of an effective middle manager
• The importance of seeking feedback on your management skills and knowledge
• Setting and measuring clear objectives
• The importance of planned and effective delegation
• Developing the trust and support of others

Unit 2 - Managing Information and Communication

• Understanding why good information management is important to any manager
• What is management information and how do you obtain it
• Using information to aid decision making
• Methods of communication and how to present information and facilitate meetings
• The legal and organisational requirements when handling information

Unit 3 - Focusing on Customers and Marketing

• Understanding your role in relation to your organisation s goals and its clients, customers and stakeholders
• Identifying customer and stakeholder needs
• The core principles of marketing

Unit 4 - Planning & Managing Resources

• Planning and monitoring to meet requirements
• The importance of effective resource management
• The range and use of physical and financial resources

Unit 5 - Recruitment & Selection

• The importance of systematic recruitment and selection
• Understanding the importance of fairness, equality and objectivity in the process
• Preparing for and conducting successful interviews
• Effective induction planning

Unit 6 - Maintaining & Improving Health, Safety and Quality

• Employer s & Employee s legal responsibilities
• The importance of health & safety at work
• The key principles for promoting a safe working environment
• The meaning of quality and core quality concepts
• The importance of continuous improvement
• The need for change and preparing for people s reactions to it

Unit 7 - Working with others

• The importance of agreeing SMART work objectives
• Delegating and allocating work effectively and fairly
• The key principles of performance management and its benefits
• Understanding how people learn
• Identifying the benefits of alternative development opportunities and their importance when developing others
• Defining poor performance and how to take appropriate action to deal with it

Unit 8 - Action Planning

• Identifying opportunities to apply the learning from the programme
• Assignment support

Management Skills: Chartered Management Institute (CMI) Level 4 Introductory Diploma / CMF