Team Leading/Supervisor Skills: ILM Level 2 Introductory Certificate in Team Leading

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Course Overview

The Institute of Leadership & Management Level 2 Introductory Certificate in Team Leading is perfect for the new team leader or supervisor or for people about to take on one of these roles.

The programme covers the key skills and techniques that are required at this level to ensure success in the role. It is a highly practical programme which provides a toolkit of techniques to apply upon return to the work-place.

Upon successful completion of the 3 day course and its 8 units, participants will be awarded the ILM Level 2 Introductory Certificate in Team Leading.

Audience

This programme is ideal for those new to a team leader or supervisor role or those aspiring to it. The programme also provides credit against the full ILM Level 2 Certificate in Team Leading.

Course Outline

MODULE ONE - INDUCTION

• Contents of the programme and how the certification programme will be run
• How the assessment will be conducted

MODULE TWO - THE ROLE OF THE TEAM LEADER

• The various roles, functions and responsibilities of a team leader - depending on the workplace
• Limits of authority and accountability and how these are defined
• The importance of respect and trust and how to establish and maintain these
• Range of leadership styles and their application in various situation

MODULE THREE - PLANNING AND ORGANISING THE TEAM S WORK

• Setting work targets to meet customer''s specifications and organisational requirements
• Working according to the organisation''s policies, procedures and priorities
• The importance of knowing individual team member''s strengths
• Simple techniques for scheduling work, e.g. rotas/shifts
• Effective methods of communication to give instructions and achieve performance standards

MODULE FOUR - EFFECTIVE COMMUNICATIONS

• Stages in the communication process
• Barriers to communications and how to overcome them
• Different ways to communicate: advantages and disadvantages

MODULE FIVE - MOTIVATING THE TEAM

• Simple motivation models at work
• Blending personal objectives with organisational objectives
• Using rewards (behavioural) and positive feedback to optimise performance

MODULE SIX - COACHING

• Difference between coaching and training
• Coaching techniques to build confidence and ownership in the workplace
• Techniques for stretching individuals to fulfil their potential
• Methods to avoid and overcome failure
• Use of constructive feedback techniques to promote positive attitude

MODULE SEVEN - DEALING WITH PROBLEMS

• Basic techniques for problem recognition and resolution
• The importance of involving team members in problem resolution
• Simple decision making techniques to evaluate alternative solutions
• Planning and implementing solutions
• Recognise crises and how to manage them

MODULE EIGHT - ASSESSMENT

• Formal assessment of learning

Team Leading/Supervisor Skills: ILM Level 2 Introductory Certificate in Team Leading / ILM-TL3