ILM Level 3 Introductory Certificate in First Line Management

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Course Overview

Awarded by the Institute of Leadership and Management, The Introductory Certificate in First Line Management provides supervisors and first line managers with a recognised qualification that focuses on the core skills required for the new manager.

This highly practical programme, which is accredited by the ILM, can generate significant payback for your employer in terms of cost savings and quality improvements in your workplace

The programme covers the key skills and techniques that are required at this level to ensure success in the role. It is a highly practical programme which provides a toolkit of techniques to apply upon return to the work-place.

In addition each delegate will receive one to one trainer feedback to help them plan how they will apply their learning back in the work-place

Audience

Those who are likely to become first line managers (team leaders or supervisors) or who are already in the role but have had little or no formal training.

Course Outline

Unit 1 - Induction - The ILM Programme

• Welcome to the ILM programme
• Certification & Assignment criteria
• Introduction to report writing
• Introduction to presentation skills

Unit 2 - The Art of Effective Leadership

• You have the title - what does it really mean?
• The difference between leadership and management
• The qualities and skills required of effective leaders
• Identifying your leadership style

Unit 3 - Building a Successful Team

• The key characteristics of groups and team's
• The stages of team development and the practical actions a manager can take
• The dynamics of effective teams
• Building a balanced team to achieve SMART objectives

Unit 4 - Motivating to Achieve Results

• Identifying what motivates people at work
• The use of feedback to motivate team members
• Recognising demotivation and taking appropriate action

Unit 5 - Effective Delegation

• Defining delegation and its benefits
• The barriers to effective delegation
• Understanding the process and benefits of systematic delegation
• Providing feedback and motivation when delegating

Unit 6 - Giving and Receiving feedback

• The importance of feedback to improve communication and performance
• Feedback techniques to motivate and increase performance
• Inviting and accepting feedback to improve your own performance

Unit 7 - The Communication Process

• The importance of effective communication
• The stages of effective communication
• The barriers to communication and how to overcome them

Unit 8 - Non-verbal Communication

• Identifying the range of non-verbal communications
• Assessing the impact of different behaviours in the workplace
• Defining and working with assertiveness
• The effects of attitudes, perception and cultures on the interpretation of non-verbal messages

Unit 9 - Using Information to Make Decisions

• The importance of adequate and relevant information for effective decision making
• Using decision making models to aid problem solving at work
• How to gather data

Unit 10 - Planning Change

• Identifying why change occurs
• The key principles of change management
• Using Gantt charts and network planning as tools for planning change
• Identifying and working with your stakeholders
• Communicating difficult messages to your team

Unit 11 - Problem Solving Skills

• Recognising the existence, nature and scope of the problem
• Methods to analyse and evaluate problems
• Presenting your case - providing facts and evidence
• Handling people problems

ILM Level 3 Introductory Certificate in First Line Management / ILM-FL5