Management Skills for New Managers

Course Overview

This intensive two-day course introduces the newly appointed manager to the fundamentals of the managerial role. It focuses on combining the essential skills of time management, people resource management, leadership skills and performance and change management. This course will provide you with a thorough grounding in the principles of managerial excellence.

Audience

Managers new to the role or those about to be promoted into management who are seeking an introduction to management techniques.

Skills Gained

By the end of this course you will be able to

• Recognise and avoid the common mistakes made by new managers.
• Prioritise your time and delegate effectively.
• Effectively plan and structure your own and your team''s priorities.
• Maintain a highly motivated and effective team.
• Manage performance and provide motivational objectives and constructive feedback.
• Recognise the need for change within organisations.

Course Outline

The Qualities of a Successful Manager

• Identifying the behaviours, skills and qualities of an effective manager
• The five practices of successful 21st century managers
• Establishing credibility
• Setting goals for management development

The Effective Management of Time

• Criteria for prioritising
• Planning and scheduling your activities and those of the team
• Managing time under pressure
• Effective delegation to motivate and improve performance

Leading People and Building Teams

• The key characteristics of high performing teams
• The stages of team development
• Motivating and developing team members
• Developing the skills of your people
• Keeping the team on track

Managing Performance

• Setting SMART objectives and clear and motivational targets
• Giving feedback and difficult messages
• Managing conflict and understanding strategies to resolve it
• Managing difficult situations
• Managing people you used to work alongside

The Need for Change

• Why organisations need to change
• Levels and types of strategic change
• Organisational culture and its impact on change
• Forces for and against change
• Leading your team through change

Personal Development

• Preparing a personal action plan to support your return to the workplace