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Course Overview As PC hardware and software grow in capacity and complexity, the problems of configuring and troubleshooting the system grow in proportion. This advanced course provides the tools and techniques you need to maximise the performance of PC systems, troubleshoot the problems, and recover lost data and files. You are also introduced to Windows Registry editing and hardware configuration and troubleshooting techniques. Audience The course benefits all personnel involved in the daily operation, maintenance and support of PC hardware and software. Knowledge at the level of Course 145, " PC Configuration and Troubleshooting ", is helpful. Skills Gained - Recover lost files and directories
- Revive nonbootable floppies and hard disks
- Create emergency rescue disks to recover crashed Windows systems
- Detect, isolate and contain damage from virus programs
- Create full disk images for complete backups
- Remove unwanted start-up programs from the Registry
- Examine system status with Windows XP Computer Management tools
- Install and configure a simple TCP/IP network
Course Outline Basic Data Recovery Concepts An organised troubleshooting strategy - Interpreting disk error messages
- Creating emergency rescue diskettes
- Disk repair tools
How disk drives work - Tracks, cylinders, sectors, clusters
- Master boot record
- Partition table
- File systems (FAT16/32, NTFS, NTFS5)
Recovering Files and Directories Useful data-recovery techniques - Recovering erased files
- Editing disk sectors
- Rescuing data from USB flash drives
- Transferring recovered files to backup media
Correcting errors reported by ScanDisk - Corrupted FATs: causes and symptoms
- Repairing lost and cross-linked clusters
Surviving Disk Disasters Reviving nonbootable disks - Repairing the master boot record
- Fixing a damaged partition table
Solving common disk problems - Recovering from accidental reformatting
- "Invalid drive specification"
- When Windows won't start
Fighting Spyware and Malware The spyware/malware epidemic - Preventing infection
- Diagnosing and treating spyware and virus infections
Macro viruses - Protecting key system files
- Checking for macro viruses missed by scanning programs
- Protecting against script-based viruses
"Turbo-Charging" the Hard Drive Optimising disk organisation - Repartitioning disks on the fly
- Reducing wasted cluster space
- Eliminating disk fragmentation
Implementing Windows recovery strategies - Creating complete disk images with GHOST
- Repairing damaged systems
The Windows Registry and Other OS Configuration Files Overview of OS configuration files - NTLDR
- NTDETECT.COM
- NTOSKRNL.EXE
- BOOT.INI
Editing the Registry - Registry entry structure
- Avoiding Registry backup pitfalls
- Modifying entries with REGEDIT and REGEDIT 32
Troubleshooting Registry problems - Repairing corrupted Registry files
- Removing unwanted Registry entries
- Solving .INI/Registry conflicts
Configuring and Troubleshooting Windows Windows emergency repair tools - Booting a "blue-screened" system with the Windows Recovery Console
- Performing emergency repairs with ERD Commander
- Advanced repair environments: Windows PE and Bart PE
Troubleshooting start-up problems - Windows Plug-and-Play architecture
- Windows NT/2000/XP boot files
- Windows start-up/boot process
- Creating Windows ASR backups
Windows 2000/XP administrative tools - Computer Management Console
- System tools, storage, services and applications
Networking fundamentals - Connecting a PC to a network
- Configuring a LAN client
- Establishing TCP/IP settings
- TCP/IP troubleshooting tools: ipconfig, winipcfg, ping
How to make a booking for the PC-CTD course
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