ISEB Certificate in Modelling Business Processes (2 day)

Course Overview

The course is designed to be both practical and participative. It follows the approach developed by Paul Harmon and every delegate receives a copy of his seminal book "Business Process Change - A Manager's Guide to Improving, Redesigning and Automating Processes" .

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate also earns one 'credit' towards the ISEB diploma in Business Analysis.

Skills Gained

Skills Gained

• Identify business processes and specify their scope and outcome
• Model business processes using appropriate techniques
• Evaluate and improve business processes

Course Outline

Business modelling context

• The organisations understanding of process
• Major and subsidiary business process models
• Business Process Reengineering - use and misuse
• The Rummler - Bracke methodology
• Business process change - key ideas
• Strategy, value chains and competitive advantage

Modelling organisations

• Traditional view of an organisation
• Systems view of an organisation
• Organisation diagrams
• Organisation diagrams and processes

Modelling processes

• Process diagram basics
• Process notation
• The IS process diagram
• Levels of analysis

Defining processes

• Analysing a specific process
• Analysing the human performance required
• Analysing different types of process
• Activities, job descriptions and applications

Managing and measuring the business process

• Role of the manager
• Managing a process
• Goals, measures and monitoring
• The Balanced Scorecard approach
• Continuous measurement and improvement
• A brief look at Six Sigma

Business process redesign

• A business process redesign methodology
• Process redesign patterns
• The reengineering pattern
• The simplification pattern
• The value-added pattern
• The gaps and disconnect pattern
• The SHOULD process design model

Business process automation

• Workflow systems
• ERP driven redesign
• Software development
• Brain storming
• Stimulating creative thinking

Course summary and review

• Review of concepts and approaches covered

Business modelling context

• The organisations understanding of process
• Major and subsidiary business process models
• Business Process Reengineering - use and misuse
• The Rummler - Bracke methodology
• Business process change - key ideas
• Strategy, value chains and competitive advantage

Modelling organisations

• Traditional view of an organisation
• Systems view of an organisation
• Organisation diagrams
• Organisation diagrams and processes

Modelling processes

• Process diagram basics
• Process notation
• The IS process diagram
• Levels of analysis

Defining processes

• Analysing a specific process
• Analysing the human performance required
• Analysing different types of process
• Activities, job descriptions and applications

Managing and measuring the business process

• Role of the manager
• Managing a process
• Goals, measures and monitoring
• The Balanced Scorecard approach
• Continuous measurement and improvement
• A brief look at Six Sigma

Business process redesign

• A business process redesign methodology
• Process redesign patterns
• The reengineering pattern
• The simplification pattern
• The value-added pattern
• The gaps and disconnect pattern
• The SHOULD process design model

Business process automation

• Workflow systems
• ERP driven redesign
• Software development
• Brain storming
• Stimulating creative thinking

Course summary and review

• Review of concepts and approaches covered