ISEB Certificate in Modelling Business Processes (2 day)

Course Overview

Modelling Business Processes offers practical, proven techniques for modelling, analysing and improving business processes. An hierarchic approach is taken to process improvement studies. This approach analyses and models three levels of business process and also examines important related issues such as human performance and process measurement. Theoretical concepts are supported by a detailed case study which gives participants the opportunity to apply their knowledge in a practical and stimulating way.

Skills Gained

By the end of the course the delegate will be able to:

• Identify and model core business processes at an organisational level
• Model business processes at an operational level
• Analyse activities within business processes
• Analyse managerial and performance aspects of activities and processes
• Evaluate and re-design business processes

Examinations

ISEB qualifications

This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is an optional module in the ISEB Business Analysis Diploma.

Course Outline

Context for business process modelling

This session examines some of the fundamental aspects of business process modelling, including the rationale for modelling processes.

• Definition of a business process
• Definition of systems thinking
• Reasons for modelling business processes
• Approaches to business process improvement
• Process and functional views of an organisation
• Hierarchical approach to business process improvement
• Road map for business process improvement

The organisational view

• The business context for business processes, including competitors and the external environment
• The customers and the value proposition
• The categories and nature of suppliers
• Value chain analysis
• Modelling the organisational business processes

Modelling processes

• Process modelling notation
• The UML activity diagram approach to business process modelling
• Swim lane diagrams
• Depicting decisions and alternative process flows
• Depicting concurrent process flows
• Business events and triggering processes
• End points for business processes
• Business rules
• Analysing tasks
• Identifying tasks
• Measures related to tasks
• Inputs, outputs and triggers for tasks
• Steps in the task, decisions and business rules
• Task analysis worksheets

Human aspects of performance

• Organisational support for tasks
• Standards to be applied
• Skills and knowledge
• Feedback and consequences
• Human performance worksheets

Managing and measuring processes

• Roles and responsibilities in achieving performance measures for processes
• Hierarchy of measures
• Formal approaches to measurement - Six Sigma

Process improvement and redesign

• Prioritising the business process improvement work
• 'To be' process models
• Process problems:
• Process disconnects
• Handoffs
• Delays
• Lack of IT support
• Process redesign patterns - approaches and risks

Implementing the 'to be' business process

• Road map for implementing business process change
• People issues
• Organisation issues
• IT requirements - the link between the business process model and use cases
• Managing and embedding process changes

Course summary and review

At the end of the course, the approach taken and the techniques used are revisited in order to clarify any points and increase delegates' understanding of the approach.

• Review of business process improvement approach: the three levels of the hierarchy
• Review of the business process improvement techniques: the notation and application.

ISEB Certificate in Modelling Business Processes (2 day) / IP-MBP2