Human Resources Skills: Interviewing Skills (All Interview Types) (3 day)

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Course Overview

The interview is frequently perceived simply as a selection device but it is in fact a vital management tool used on a daily basis by managers. Selection, appraisal, feedback and counselling, discipline and exit interviews all provide opportunities to develop a more productive and constructive employment relationship, but only if they are handled well!

The focus of this 3-day course is on learning to use each interview opportunity to enhance the effective management of people. It includes plenty of practical exercises using CCTV.

Audience

The course will benefit all those who are, or will be, required to interview employees as part of their personnel or line management responsibilities. It is designed primarily for those who have had little or no previous formal training in this area. For more experienced interviewers the level of practical involvement provides a chance to experiment and develop new approaches in a positive and constructive atmosphere.

Introductory level course -geared towards those who need an introduction to the subject and assumes limited or no previous experience.

Skills Gained

By the end of the course, you will be able to:

• assess the purpose of different types of interview
• undertake structured preparation for different interview situations
• use sound interviewing techniques to gather accurate information, interpret information and make decisions
• plan and conduct a range of interviews: selection, appraisal, feedback and counselling, disciplinary and exit.

Course Outline

Day 1

Introduction to interviewing skills

• types of interview and their objectives

Key skills: gathering and interpreting information

• questioning and listening skills
• summarising skills, revisiting points
• use of non-verbal cues
• probing, getting beneath the surface
• pacing and timing
• taking notes

The selection interview

• context, objectives and preparation
• using a job description/person specification
• types of interview questions including competency-based and situational.

Day 2 The selection interview continued

• working one-to-one and as a panel
• decision-making in selection
• the law relating to the selection interview

The disciplinary interview

• context, objectives and preparation
• conducting and interpreting the interview
• the decision-making process
• recording the information.

Day 3

Counselling in the workplace

• context and objectives
• the role of counselling in the workplace
• the four stages of counselling

The appraisal interview

• an overview of the interview
• giving feedback in appraisal
• discussing development

The exit interview

• context and objectives
• bringing consistency to the interview
• how to probe around the set questions
• using the information gathered

Human Resources Skills: Interviewing Skills (All Interview Types) (3 day) / HR-ISA3