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Course Overview The power of coaching for improving performance is now widely recognised by organisations. As the market becomes more sophisticated, so too have become the needs and demands of business. The coaching community is increasingly challenged to articulate the business benefits of their interventions. This workshop equips participants with the tools to quantify the value of coaching initiatives and in turn, enable organisations to assess the return on their coaching investment. Drawing upon measurement theory and real-world coaching case studies, participants construct their own plan for evaluating coaching initiatives. The workshop brings measurement to life through real-world case studies, and interactive exercises. Audience Middle to senior managers with responsibility for delivering or managing coaching in their organisations. HR and coaching practitioners who wish to gain a better understanding of the contribution coaching can make to individuals and organisations. Introductory level course -geared towards those who need an introduction to the subject and assumes limited or no previous experience. Skills Gained By the end of the course you will be able to: - communicate the business benefits of coaching to your audience in a meaningful way
- identify relevant and reliable performance indicators against which coaching interventions can be monitored
- identify the relative pros and cons of evaluation tools in order to make considered choices when devising an evaluation plan
- demonstrate the return on investment of coaching initiatives.
Course Outline What is the impact of coaching? - so what's the business case for evaluating coaching?
- evaluation in depth
- return on investment v return on expectation
- models and levels of evaluation
- evaluation toolbox (including 360 degree feedback, psychometrics, behavioural observation, self-report)
- strengths and limitations
identifying success criteria at individual, group and organisational levels - performance
- attitudes
- behaviour
turning success criteria into objective, reliable and valid performance indicators - determining feedback mechanisms and data collection methods
- analysing results
- ongoing follow-up and review
case studies: achieving behavioural change and improvement through coaching - improving under-performance
- developing management potential
- enhancing leadership capability
constructing a coaching evaluation programme - aligning coaching with business objectives
- gaining buy-in from key stakeholders
- measuring and monitoring coaching
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- linking coaching with key people/performance
- management processes.
How to make a booking for the CSEC course
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