Human Resources Skills: HR Secretary/Administrator

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Course Overview

Support staff have a crucial role to play in contributing towards the effectiveness of the department. This course is designed to provide an introduction to the HR function and to show how support staff can help the HR team and the organisation achieve business success. The course aims to give participants an understanding and appreciation of the role and scope of the function and specific key administrative HR processes and procedures. Participants will develop the knowledge and skills required to enhance their personal contribution and the effectiveness of their HR team through open discussion and practical work.

Audience

This course is designed for administrators and secretarial staff who have recently joined an HR team or for those who wish to improve their contribution to HR team outcomes. Because the course provides a broad introduction to the support role within HR, as well as input about HR information systems and the recruitment and selection process, it is suitable for staff with these responsibilities. Enhanced confidence through the development of interpersonal skills will help the less experienced HR secretary and administrator.

Skills Gained

By the end of the course you will be able to:

• evaluate the role and scope of the human resources function in contributing to your organisation's success
• contribute and add value to the HR function
• utilise the knowledge, skills and aptitudes required to enhance your role
• improve the effectiveness of HR information systems
• develop your interpersonal communications skills and dealing with difficult situations
• assist in the planning and organisation of the recruitment and selection process
• plan your own personal development.

Course Outline

Day 1

The role and scope of the HR/personnel function

• defining the purpose of HR and personnel management
• identifying key factors of influence
• exploring the range of HR activities

The role of the HR secretary/administrator

• being a team player
• knowing your role and contribution to your department/organisation

HR information systems

• collecting the appropriate information
• using HR information systems effectively
• understanding the issues of security and protection within a legal context

Presenting information in HR

• analysing HR case studies
• preparing and giving a brief presentation.

Day 2

Developing interpersonal communications skills in HR

• developing assertiveness skills
• learning to say 'no'
• giving and responding to criticism
• giving and receiving constructive feedback
• working as a member of the HR team
• prioritising for success

Identifying different approaches to recruitment and selection

• exploring the key steps in the recruitment and selection process
• planning and administering the recruitment and selection process
• preparing the selection process
• assisting in the recruitment and selection process

Learning and development

• understanding the learning cycle
• exploring a systematic approach to learning and development

Preparing a personal action plan

• improving the effectiveness of the role of the secretary/administrator within HR

Human Resources Skills: HR Secretary/Administrator / CM11166