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Course Overview Line managers and HR professionals are increasingly being asked to support employees in a number of roles: as advice and information givers, mentors, trainers and, more recently, as counsellors. Indeed, counselling skills underlie and underpin many forms of employee help. This 2-day course builds on the Counselling in the Workplace course and explores further counselling skills and processes. Audience Personnel and development professionals and line managers who have already participated in an introductory course on counselling or have existing counselling skills. Advanced level course - for those wishing to develop existing skills/knowledge to a more advanced level. Skills Gained By the end of the course you will be able to: - assess employees to provide or refer for the most effective form of intervention/s
- practise the initial skills of interviewing and the advanced skills of challenge and confrontation
- explain the interpersonal dynamics at work within the counselling relationship
- handle the 'difficult' personality, eg one who manipulates helpers, is resistant to change, is overdemanding
- identify the characteristics of those who may be mildly, moderately or even severely disturbed and may require professional help and support.
Course Outline Day 1 Introduction to counselling - using an exercise to explore counselling and the counselling process
Model of advanced workplace counselling skills - some difficult cases, eg bullying, sexual harassment, HIV
- why change is difficult
- the Healthy Cycle and blocks to it
- exercise on personal change
Counselling model and the skills of assessment - assessing case examples
- giving and receiving feedback
- exercise on handling feedback.
Day 2 Review of Day 1 Tactics for working with employees - emotional competencies/managing emotions
- exercise on emotion management
- understanding and managing conflict in the workplace
Values at work - understanding values at work
The 'difficult' person - recognising signs of disturbance
- working with the difficult personality
Crisis and trauma counselling - exploring the issues through an exercise
Looking after the counsellor within - preparing and using supervision/consultation
- networking
- supporting self
- setting up supportive strategies
How to make a booking for the AWC course
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