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Course Overview How can you achieve outstanding results, lead winning teams, and inspire individuals to high productivity? This course demonstrates how managing performance can enable you to motivate individuals and teams to work smarter, more creatively and with greater customer focus. It develops the principles, practices and behaviours which underpin superior performance. Effective performance review skills will ensure that you get the best out of your people, and deliver a sustainable competitive advantage. Audience Line managers, team leaders, personnel and development professionals responsible for the assessment and improvement of performance of employees reporting to them. Introductory level course -geared towards those who need an introduction to the subject and assumes limited or no previous experience. Skills Gained By the end of the course you will be able to: - eliminate constraints to superior performance
- highlight key result areas and their related performance indicators
- demonstrate how competencies build on strengths and address development needs
- recognise good and poor performance and the approaches to manage each equally effectively
- coach team members on SMART objective-setting and CLEAR action planning
- increase the impact on performance of constructive and timely feedback
- advise on ways of achieving accuracy, fairness, consistency and objectivity in managing performance
- evaluate the power and potential of personal improvement and development planning
- lead a performance review meeting with confidence and structure that achieves agreement, enthusiasm and commitment.
Course Outline Day 1 - Introductions and objectives
- Current research findings on performance management
- Identifying the benefits and constraints of performance reviews
- Supportive leadership and team member discretionary behaviours
- Key result areas and performance indicators
- Performance Improvement Cycle
- Business Planning Strategy, SMART objective-setting and action plans
- Competencies and behavioural indicators
- Assessing performance with rating scales
- Giving and receiving constructive feedback.
Day 2 - Review of Day 1
- Achieving accuracy, objectivity and consistency in assessment
- Identifying good and poor performance and adopting approaches to each
- Handling performance issues including timekeeping, absenteeism and harassment
- Disciplinary and grievance procedures
- Principles of effective performance coaching
- Preparation for the performance review meeting
- Conducting the performance review meeting
- Case study exercises with observation and feedback
- Developing the Personal Improvement Plan
- Action planning
How to make a booking for the Perform course
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