Human Resources Skills: Discipline & Grievance: Absence Management and Tackling Poor Performance

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Course Overview

This 1-day course gives participants the knowledge and skills to assist in reducing absence and tackling poor performance in the workplace, including formal actions such as disciplinary procedures.

Audience

Personnel practitioners or line managers responsible for employment law issues within their organisation. No prior knowledge of employment law is required. General course level appropriate for all levels of delegates.

Skills Gained

By the end of this course, you will be able to:

• identify and resolve absence and performance issues
• deal with problem situations in a timely and effective manner
• review your organisation's policies and practices in the light of recent changes to the law.

Course Outline

Key legislation

• implications of the Employment Law Act 2002
• discrimination legislation including Disability Discrimination Act 1995
• the Data Protection Act and Codes of Practice
• handling claims of victimisation and bullying

Performance management procedures

• performance appraisals
• best practice
• advising and supporting line managers on the law and company policies and procedures
• dos and donts

Handling poor performance

• tackling the issues
• preparation
• who to involve
• timeliness
• confidentiality
• natural justice and due process
• record-keeping
• potential outcomes and poor performance issues

Managing absence

• capability
• attendance
• absence levels
• avoiding discrimination
• managing short- and long-term absence
• best practice
• following company policies and procedures
• obtaining medical evidence

Managing stress

• what an employee is liable for
• tackling the issues

Human Resources Skills: Discipline & Grievance: Absence Management and Tackling Poor Performance / Managi