Management Skills: Experienced Manager

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Course Overview

As an experienced manager, you want to ensure that the skills you're already using are still up to date, and you'd like to meet and mix with other experienced managers to discuss issues and challenges. This 2-day course will refresh your ideas and skills.

Audience

Any experienced manager who wants to brush up on the latest developments in management thinking, or whose confidence has been damaged by a really difficult challenge they've had to deal with. It will help managers who are preparing for a promotion to more senior responsibilities or whose role is changing.

It's recommended that participants should have several years' management experience before attending this course.

Skills Gained

By the end of this course, you will be able to:

• understand the changing role of the manager
• identify any improvements needed in your management skills and style
• recognise how to improve people's performance and motivation
• deal more effectively with problem people
• plan and implement change more effectively
• prepare for greater responsibilities
• recharge your batteries, your skills and your own managerial abilities.

Course Outline

Day 1

Introductions and course overview

• the challenges we face as managers

The changing role of a manager

• 'command and control' versus 'support and coach'
• what's driving the changes?
• who's resisting the changes?
• balancing the 'soft' and the 'hard' skills

Management style

• about style flexibility
• when to 'push' and how hard
• when and how to 'pull'
• what we need to work on

How pressure affects management style

• what the research shows
• recognising the early signs of burnout
• helping people to insulate themselves against stress
• where does my time go?

The challenges of change

• people resist change don't they?
• predictable reactions and the manager's responsibility
• six approaches to change and when to use each one.

Day 2

Getting the best out of people (including myself)

• motivation strategies which really work
• stretching and stimulating the willing workers
• managing the difficult ones!
• using delegation to stretch and develop people
• different approaches for different types

Improving performance and productivity

• 'every day we must do more, do better, with less' John Harvey Jones
• reducing time stealers and low-value-adding tasks
• increasing the time spent on high-value-adding tasks
• setting the productivity target and planning the gain

Leadership

• 'I have a dream' how to sustain my own positivity
• what do the 'followers' expect from their leader?
• characteristics of an effective leader

Management Skills: Experienced Manager / CM11513