Human Resources Skills: Introduction to HR

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Course Overview

This two day programme is the ideal introduction for those newly appointed within HR. The training is very practical and will equip delegates with the skills and knowledge they need to help HR make a more valuable contribution to the organisation. It does not deal with strategic responsibilities, but rather aims to give practical guidance as to how to deal with the day-to-day issues that front line personnel staff face daily.

Audience

• newly appointed members of the personnel function
• existing staff who have no formal training in this area
• personnel secretaries/other staff with personnel responsibilities

Skills Gained

• newly appointed members of the personnel function
• existing staff who have no formal training in this area
• personnel secretaries/other staff with personnel responsibilities

Course Outline

Recruitment and selection

• defining the job and recruitment criteria
• finding candidates - traditional methods versus Internet recruitment
• shortlisting fairly and lawfully against criteria
• interviews - operational/legal considerations
• fair and non-discriminatory interview questions
• writing assessments of candidates
• letters of appointment
• notifying unsuccessful candidates
• monitoring recruitment and selection methods

Induction

• organising a good induction programme
• arranging on-the-job training

Employment law

• contracts of employment
• personnel records and the Data Protection Act
• discrimination - race, sex and disability
• maternity, paternity and dependants

Sickness and absence control

• short and long term absences
• absence records
• tackling absence problems

Performance management

• appraisal systems
• identifying individuals' development needs against company objectives

Discipline and grievance procedures

• ACAS guidelines
• disciplinary procedures and rules
• organising disciplinary interviews

Human Resources Skills: Introduction to HR / HR-IF