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Course Overview Most business professionals need to conduct interviews in some or all these areas: recruitment, promotion, discipline, coaching, counselling and appraisal. This best selling programme examines the skills common to most interviews, then identifies and practises skills particular to different interviewing occasions. Audience Everyone who, as part of their role, needs to interview others and would benefit from developing their skills in a variety of different situations. Skills Gained By the end of the course participants will be able to: - prepare for different types of interview
- use skills essential for a good interview
- conduct with confidence a wide range of interviews
- use the interview to improve staff and business performance
Outline Aims and objectives of different types of interview: - selection
- appraisal
- counselling
- discipline
- grievance
Common interviewing skills - identifying the objective
- questioning techniques
- active listening
- observation
- building rapport
- controlling the interview
- seeking agreement
- gaining commitment
Structuring interviews - using a systematic approach
- timing
- creating a balance between acquiring and supplying information
Planning and preparation - gathering evidence
- checking standards
- environment
- interruptions
Conducting the interview - interview process: beginning, middle and end
- do's and don'ts
- giving and receiving feedback, praise, criticism
- recording information
Interview practice with personal feedback
How to make a booking for the HR-ISA2 course
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