Management Skills: Introduction to Management (2 day)

Course Overview

Newly appointed managers and those aspiring to management positions often express concern that they are not fully aware of what is expected of them in the role, and how to make the transition from being one of the team to being its leader. This course enables first time managers to understand what management means, and provides the necessary basic knowledge, skills and techniques. It deals with the function of management, the roles managers need to undertake to achieve objectives through their staff, as well as how to get the best from the people for whom they are responsible. Participants assess their own skills and knowledge gaps, and identify an action plan for personal development in the role of manager.

Audience

Newly appointed managers, existing managers with no previous management training and those aspiring to management positions.

Skills Gained

By the end of the course participants will be able to:

• assess their approach to management and identify key development areas
• focus their time on management activities
• develop and motivate a winning team
• demonstrate a systematic approach to planning, solving problems and making decisions
• communicate more effectively through different media

Course Outline

The management role

• management profile - self-analysis
• 6 key characteristics of an effective manager
• key leadership behaviours and management activities

Making the transition from team member to leader

Principles of good management

Organising yourself

• what do you do with your time? - self assessment
• making time for managing

Delegating

• knowing what to delegate, to whom and how

7 rules of effective planning

• what do you need to achieve?
• tasks and actions, priorities, deadlines, resources, responsibilities, reviewing progress
• 5 steps to solving problems and making decisions

Building a winning team

• winning teams - how they behave
• how motivation works
• monitoring and controlling what people do
• giving feedback about performance

Communication

• different ways managers communicate
• what can go wrong
• making your message clear

Management Skills: Introduction to Management (2 day) / M1