Management Skills: Managing People Effectively

Course Overview

Individuals experience their work from a personal perspective. This programme develops a manager's ability to recognise and cater successfully for a variety of staff needs, so that the potential of each individual is realised

Audience

Managers and senior staff who wish to develop their people skills, with particular emphasis on dealing effectively with the individual.

Skills Gained

By the end of the course participants will be able to:

• recognise different management styles, understand how they affect others, analyse their own style and map out their development as leaders
• identify the working styles of others, what they contribute, and be able to cater for the needs of the individual
• identify a variety of methods for harnessing the potential of individuals to develop commitment and performance
• handle sensitive and difficult situations appropriately

Course Outline

Building effective working relationships

• management responsibilities to the individual
• developing management flexibility
• avoiding the pitfalls of reactive management

Getting the best performance

• influencing a sense of commitment, enthusiasm and initiative
• developing people through the work they do
• helping the individual to assess problems and find workable solutions
• praising achievement
• how to give feedback constructively

Reviewing and improving performance

• understanding the purpose and benefits of performance reviews
• preparing for and conducting motivating meetings
• planning development action
• following up

Managing people through change

• identifying the need for change
• understanding how change affects people
• helping people accept and adapt to change

Managing the difficulties

• dealing with sensitive issues
• resolving conflict

Management Skills: Managing People Effectively / M3