IP Communications: Unified Communications System Administrator

UCSA covers all of the topics necessary for administering a Cisco Unity or Cisco Personal Assistant system in either a stand-alone voice mail, unified messaging, or unified communications environment. UCSA provides best practice information for system set-up, subscriber administration and system customisation.

Students completing the course will have a good understanding of the standard features of a Cisco Unity or Cisco Personal Assistant system and how to use them effectively.

Skills Gained

After completing this course the student should be able to:

• Given a diagram of one of Cisco's unified communications architectures, label the functional areas correctly
• Given the requirement for a unified communications system of a stated capacity, describe the minimum hardware requirements necessary for that particular unified communications component system.
• Given the requirement for a unified communications system of a stated capacity, describe the software configuration necessary to build that particular unified communications component system.
• Given a list of features that define integration, list the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail.
• Given a list of features available in Cisco Unity, correctly identify the standard features of a Cisco Unity system.
• Given a list of features available in Personal Assistant, correctly identify the standard features of a Personal Assistant system.

Prerequisites

Students entering this course should have a good understanding of Windows 2000 and either Exchange (5.5 or 2000) or IBM Lotus Domino/Notes (dependent on their installation).

In addition, they should be familiar with the features and benefits provided by at least one manufacturers telephone switching equipment (i.e., Cisco Call Manager, NEC NEAX 2000 or 2400, Avaya Definity series, etc.)

Course Outline

Introduction

• Using your System
• General Set-up
• Subscribers
• Customizing your System
• Maintaining your System

IP Communications: Unified Communications System Administrator / UCSA