Assertiveness Skills (2 day)

Course Overview

This course is about being more effective, positive and competent in the workplace, learning to be specific, stay relevant and achieve positive outcomes. It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour. You will learn to say 'no' effectively, give and receive criticism and recognise and deal with fear.

Audience

This course is for anyone who occasionally feels submissive or aggressive and wants to learn to stand up for their ideas whilst showing respect for others. It is equally valuable for those who want to better handle aggressive or submissive behaviour in others.

Skills Gained

• The skills to deal with difficult situations effectively
• Confidence to deliver assertive statements
• A checklist of the six elements of assertive behaviour
• Strength to say 'no' firmly and tactfully

Course Outline

• Define assertiveness
• Benefits of being assertive
• Be assertive in the right situations
• Understand different levels of assertiveness
• Self-perception questionnaire
• Submissive/aggressive behaviours, their definition and body language
• The difference between submissive, aggressive and assertive behaviour
• The six elements of assertiveness
• Listen, understand, say what you think and feel
• Be specific, stay relevant and achieve positive outcomes
• Barriers to assertiveness
• Recognise and deal with fear
• Assertive techniques
• Persuasion skills and coping with criticism
• Action
• What have you learned?
• Apply learning to your own situation
• Plan for realistic changes