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Course Overview Dealing with difficult customers is not always easy - it can certainly be challenging! Individuals often have heightened and (seemingly) unreasonable expectations of service levels. And, given that both customers and service providers are experiencing higher levels of pressure from work and life in general, we have a potentially explosive cocktail. This course helps staff to manage difficult people with greater skill and confidence, recognising that transforming a difficult situation can result in a life long ally. Audience All Staff who have to manage difficult customer situations face to face or on the telephone.
How to make a booking for the CS-CS-MD course
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