Influencing Skills: Influencing & Persuasion Skills for Managers + Negotiating Skills

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Course Overview

This two day course has been designed to assist delegates to enhance their ability to communicate confidently and professionally without undermining their personal integrity. It will help delegates to recognise the link between communication and their perceived value in the eyes of colleagues and to become more confident, persuasive and influential at work.

Audience

Managers who would benefit from an enhanced ability to persuade and influence in the workplace. If you are looking for a course specifically on commercial negotiation to include goods, products and services please refer to 'Influencing and Persuading Skills - With An Introduction to Negotiation' or 'Negotiation Skills Workshop for Managers'.

Skills Gained

• By the end of this course you will be able to:
• Communicate in a more persuasive manner with colleagues and individuals.
• Handle difficult situations.
• Develop more effective and creative working relationships.
• Explain complicated ideas in a manner which aids understanding and increases the likelihood of success.
• Apply the fundamental principles of negotiation strategy to your day-to-day communication.
• Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues.
• Identify your own preferred influencing style and use it to encourage people to change their behaviour willingly

Course Outline

Developing Your Communication Skills

• Defining communication and the communication process
• Your personal communication style - self-analysis/skills audit

Effective Interpersonal Communication

• Non-verbal communication and body language - using it to strengthen your position
• Using your voice to advantage - tone, pace and style
• Your personal presentation - creating the right impression
• Identifying and overcoming barriers to effective communication

Positive and Assertive Communication

• Saying 'yes' when you should be saying 'no'
• Expressing your ideas in a direct and effective manner
• Contributing at meetings and gaining cooperation from others
• Using assertive and positive language

Persuasive and Influential Communication

• Expressing your views, ideas and requests with confidence
• Persuasive communication - gaining others' agreement
• Ensuring your communication is clear, concise and easily understood
• Understanding and developing a more active and effective listening process
• Enhancing your questioning skills

Difficult Situations - Communicating with Confidence

• Creating a positive impression when dealing with senior colleagues
• Communicating difficult or sensitive messages
• Gaining cooperation from others and minimising conflict

An Introduction to Negotiation

• Defining your negotiation style
• Inter-team negotiating skills
• Persuasion and assertiveness
• The art of compromise
• Getting agreement
• Setting fall-back positions

Personal Development

• Preparing a personal action plan to support your return to the workplace

Influencing Skills: Influencing & Persuasion Skills for Managers + Negotiating Skills / PNG