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Course Overview This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professional to maximise their contribution to the manager, team and organisation. The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation's goals. Audience Newly appointed administrators and secretaries. Skills Gained By the end of this course you will be able to: - Develop the skills and attributes of a first class office professional and make a greater contribution to your manager/team
- Become more confident in using your initiative.
- Become more proactive.
- Communicate confidently and effectively with your manager, colleagues and other departments.
- Deal with the difficulties and pressures of working for more than one person.
- Prioritise between urgent and important tasks.
- Plan, organise and manage your time more effectively.
- Write professional correspondence with less instruction.
Course Outline Supporting Your Manager/Department/Team - How you and your manager can work together to build a team
- Balancing the demands of more than one manager
- Prioritising your workload, being flexible when priorities change
Communicating Confidently and Positively - Communicating face-to-face with confidence
- Projecting a confident and professional image
- Effective listening skill
Organisation and Time Management - The four principal considerations of the office professional
- Establishing effective procedures - organising diaries and follow up
- Managing your time effectively - avoiding 'time stealers'
- Organising meetings - key tips
- Working remotely under your own initiative
Writing Clearly and Concisely - Writing effectively from brief instructions
- Writing on behalf of others
- Avoiding common mistakes
Personal Development - Formulating an action plan
How to make a booking for the PA-SS1 course
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