Course Overview
When professionals are given new leadership responsibility, their success depends on how quickly they learn people-oriented management skills to complement their expert knowledge.
You gain a working knowledge of the key aspects of management-leadership, delegation, motivation and communication-and practical techniques for getting the best from people.
Audience
This course is valuable for both new and experienced managers. No previous management experience is required.
Skills Gained
- Develop the vision and skills that result in real team commitment
- Build and lead empowered and motivated teams
- Delegate tasks and authority while maintaining control
- Communicate efficiently at all levels
- Create world-class team performance
- Become a skilled and effective leader
Course Outline
Setting the Stage
Management basics
- The scope of the manager's job
- Making the transition from expert to manager
- How managing, leading and administering relate
- Managing people more expert than you
What kind of manager do you want to be?
- Ten things all successful managers do
- Developing a management role model
- Adapting the model to your managerial situation
Building Vision and Motivation
The power of vision and goals
- How to build a vision with your team
- Guiding day-to-day performance according to your vision
Motivating people
- Recognising people's basic needs
- Matching the motivator to the individual
- Why bribes and threats continue to fail
Managing the work-life balance
- Tapping into the power of the psychological contract
- Five things that build morale
- Maximising the benefits of diversity
Working as an Effective Team
Developing ownership within your team
- Why team ownership is fundamental for today's world-class organisations
- Creating a high-achievement environment
- Giving recognition: when and how
Teamwork: the key to successful management
- What teams can do that individuals can't
- Recognising different team types
- Identifying the gaps in your team's makeup and how you can fill them
- Making contractors into team players
Effective delegation-the key to the committed team
- Delegating: what, how, when and why
- Implementing the three basic steps of delegation
- What you must do before you delegate
Developing Your Management Style
How you do what you do is important
- Creating a new style of management
- Becoming a proactive manager
- Managing as a leader, not an autocrat
The power of empowerment
- Giving people the skills and authority to win consistently
- Empowering vs. abdicating: when to exercise your management authority
- The source of your authority as a manager
Managing yourself effectively
- Staying focused under pressure
- Defining and managing your priorities
- Using visioning tools to help you define your personal management goals
Creating World-Class Performance
Working in a global environment
- Surviving in today's global-networked marketplace
- Achieving world-class performance through continuous improvement
Customer-led performance
- What do customers really want?
- Focusing the team's behaviour with specific, measurable goals
Managing the Team Day to Day
Daily practicalities
- Helping your team work more productively
- Avoiding crisis management
- Identifying the decisions that are yours to make
Building a positive, productive climate
- Handling poor performance without creating resentment
- Using the power of nonverbal messages
- Integrating coaching and appraisal to build performance
- Acquiring teaching and coaching skills
Managing expectations
- How your expectations will influence others
- Setting expectations for yourself and your team
Continued Growth
- Applying your new skills back on the job
- Maintaining momentum in the face of pressures
