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Course Overview Whether communicating with the person in the next office or across the world, virtual working is the norm of the 21st century. Managing the pressures and challenges of this emerging business environment requires new procedures, protocols and effective communications. In this course, you acquire the real-world working skills to deliver results across multisite and multinational environments. You learn to manage the workflow of virtual teams via e-communications and enhance productivity by balancing technological and human communications. Audience This course is valuable for anyone who manages virtual or remote teams, or works on outsourcing projects and services. Skills Gained - Build and lead successful virtual and remote teams to maintain success in the global workplace
- Diagnose and handle the unique risks of managing global projects and services
- Manage the collaborative elements that work best for you and your team
- Adapt your management style to meet the unique demands of global team leadership
- Build a team identity and sense of purpose
- Design customised tools and procedures that fit your team's skills and locations
Course Outline Introduction and Overview - Defining virtual and remote working
- Dealing with the realities of effective global teamwork
Creating a Leadership Model for the Virtual World Highlighting the key challenges of successful virtual team working - Identifying what goes wrong and why
- Planning to meet the challenges of managing in a 24-hour world
Effectively managing the challenges of virtual and remote leadership - Identifying what is unique about virtual and remote leadership
- Shifting to a new set of management priorities
Managing Collaboration Analysing the impact of distance and difference on collaborative working - Exposing the hidden processes that get things done in the office
- Determining what goes missing when teams and team members are separated
- Factoring in the effect of trust between team members
- The unique methods and techniques of effective virtual and remote team leaders
Quantifying the hidden costs of separation - How time and distance add cost and risk
- Measuring the cost/benefit of remote working
Leveraging Virtual Technologies pros and cons - E-mail
- The Internet
- Instant messaging
- Conferencing and collaboration tools
- Others
Benefiting from the potential of virtual tools - Countering the negative effects of e-mail
- Coordinating the application of virtual tools to maximise communication
Adapting to an Evolving Workplace Investing in virtual team effectiveness - Making the case for investing in virtual team start-up
- Implementing the single most effective factor for making distance team working successful
Creating best practice team processes to enhance productivity - Mapping workflows across virtual and remote working boundaries
- Structuring work assignments to minimise communication breakdowns
- Selecting the optimum virtual infrastructure
Managing The Transition to Outsourcing Applying best practice in your outsourcing approach - Implementing a checklist approach to running outsourced working
- Working through the additional risk factors of outsourcing projects
- Avoiding the pitfalls of maintaining outsourced services
Building productive outsourcing and offshoring relationships - Practical tips from hard-won experience
- Avoiding the "them vs. us" trap
Optimising Virtual and Remote Teams Working with cultural diversity - Responding positively to the range and depth of cultures
- Planning for the special challenges of international working
- Incorporating cultural differences to benefit the team
When things go wrong at a distance - Proactive approaches to conflict pressure points
- Handling virtual personality clashes
- Troubleshooting and resolving remote problems
Managing the dynamics of virtual teams - Practicing virtual MBWA
- Implementing a communication plan to track progress and maintain involvement
- Selecting team members who can operate remotely
- Orienting new remote team members
- Overcoming the isolation factor
Developing a Custom Set of Tools - Developing a diagnostic tool for remote and virtual work situations
- Customising methods and procedures for your work environment
How to make a booking for the 275 course
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