Management Skills: Introduction to Management (2 day)

Course Overview

A comprehensive immersion in the fundamentals of management. This course provides a thorough understanding of what is required to motivate and manage your team successfully and provides clear structures and tools to enable you to do this.

Audience

Newly appointed or soon to be appointed managers. Ideal for those in their first managerial role.

Skills Gained

• An understanding of what your team expects from you and how not to let them down
• Interpersonal skills that are vital to being a successful manager
• Skills to create a portfolio of tried and tested management techniques to get the best out of your team.
• The ability to manage your time effectively and delegate with confidence

Course Outline

Stage 1 - The Course

Roles and responsibilities

• Why do managers manage?
• Meet the expectations of your team
• A manager's five key responsibilities

Leadership and communication

• Identify your communication style
• Improve communication upwards and downwards
• The importance of regular meetings
• Develop assertive behaviour
• The myths of leadership and the five dimensions of an authentic leader

Management style and team dynamics

• Use of the appropriate style of management depending on the team, task and individual
• Building your team
• Motivating others through delegation
• Making delegation work and avoiding common pitfalls
• Manage your own time effectively

Motivation and reward

• Motivators: theoretical approaches
• Define performance standards and use appropriate tools/indicators
• Linking reward to results
• Setting goals and SMART objectives
• Delivering both motivational and developmental feedback
• Compentency Framework
• Dealing with difficult situations and people: role play and discussion
• Coaching
• Retaining talent
• Benefits of 360 degree review

Feedback and dealing with difficult situations

• Structure for constructive feedback
• Do's and don'ts of feedback
• Motivational and developmental feedback
• Conduct and capability issues
• Practical exercises

Self Management

• Self-analysis for managers
• Assertiveness: golden rules of saying no
• Managing conflict within teams
• Time and stress management: procrastination and displacement activity and the prioritisation matrix

Stage 2 - MP3 Learning bites

• Inspiring your team
• Getting the best
• Delivering results
• The art of leadership
• Developing the future

Stage 3 - e-learning

After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course, plus prepare you for the advanced stages of management.

Management Skills: Introduction to Management (2 day) / ITM