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HP OpenView: ServiceCenter 6.x Essentials

Course Code: HE421S      Days: 5
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Scheduled Dates
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England
Hampshire
Hook (RG27) 20/04/09 £ 2,125
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Course Overview

This 5-day course provides students with the skillsneeded to effectively use and manage the HP ServiceCenter 6.2 Software product. This administrator level course focuses on implementing and configuring ServiceCenter to match the processes, policies, and procedures of the student's environment. This course is 50 percent lecture and 50 percent hands-on. (The part number for this course is HE421S; it was formerly SC100.)!

Audience

  • Customers: Administrators, developers, webdevelopers, and managers who are managing theServiceCenter 6.x product
  • Channel Partners and HP C&I Personnel:Consultants, system architects, integrators andplanners who help customers with ServiceCenter6.x implementations
  • HP Engineers: HP personnel who provide pre-sales and post-sales support for ServiceCenter 6.x

Prerequisites

HP OpenView ServiceCenter 6.x Introduction Self-Paced Web Based Training

Course Outline

  • Manage ServiceCenter and ServiceCenter users using administrative tools
  • Use interaction, configuration item, operatore, environment, profile, role and contact objects.
  • Use and administer the interfaces of ServiceCenter
  • Configure the ServiceCenter technical environment
  • Create customized forms, rules, views, and templates


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