Emotional Intelligence Development (1 day)

Course Overview

This one-day course provides an insight into Emotional Intelligence (EI). Through exercises and groups discussions, delegates will be able to recognise their own EI and how to practically use this knowledge to enhance their skills in the business environment.

Audience

This course has been designed to enhance the interpersonal skills of anyone working in a business environment.

Skills Gained

By the end of the course, participants will be able to:

• define emotional intelligence
• identify the main areas within the field of EI
• establish ways of enhancing personal effectiveness with EI
• identify EI uses within the business environment
• discuss ways to develop others' EI

Course Outline

What is Emotional Intelligence (EI)?

• a definition
• a brief history
• self-analysis

Understanding the Levels of Emotional Intelligence

• emotional identification, perception and expression
• emotional facilitation of thought
• emotional understanding - self and others
• emotional management - self and others

EI in the context of the business environment

• the business case for EI
• emotions and their consequences
• managing negative emotions
• developing empathy
• using EI to achieve your goals

EI of others

• increasing self awareness in others
• improving emotional management

Emotional Intelligence Development (1 day) / EMI