Management Skills: Essentials of Management

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Course Overview

Making the transition, for the first time, from one of the 'managed' to the position of 'manager' is an exciting step in anyone's career development. However, this transition is often far from smooth and presents new mangers with a unique set of challenges and potential pitfalls. After all, as soon as you are in the hot seat, your staff will expect you to perform! This course has been designed for new managers to meet on a residential basis and equip them with the knowledge, skills and competencies required for today's modern performance manager. For many managers this entails developing both ability and confidence and the course is a springboard to the essentials of people management.

Audience

Those about to take up a management position for the first time, or who have been promoted to a management position in the last quarter. The course is suitable for managers from all disciplines and backgrounds who will manage other people.

Skills Gained

• The role of the successful people manager in the 21st century
• What style will help you achieve
• What your staff will expect and how to fulfil their needs
• How to manage yourself, in order that you can manage others
• How to deal with difficult situations and people
• Communicating effectively with your staff and the importance of feedback
• An understanding of the personal performance management cycle in order to achieve results

Course Outline

• The Manager's Role What criteria determine the success of management.
• Eliminating poor management behaviours.
• What is the purpose and role of the manager in relation to tasks, teams and individuals?
• What management styles work best and when.
• Handling Difficult Situations
• An examination of common difficult situations that new managers experience both organisationally and with their team.
• What stops you from handling these situations.
• This section of the course is designed to give managers practical guidelines in dealing with difficult people, by analysing the importance of both verbal and non-verbal behaviours in aiming for a win/win outcome.
• Personal Management
• For any staff member, time is a key element, but for managers this is critically important.
• The focus is on determining objectives, prioritising and organising your schedule with tips on how to manage the conflicting demands of both task and team.
• Objective Setting Understanding role clarity as a starting point for good performance management.
• This focuses on areas like job purpose, key performance indicators and measurables, as well as how to set objectives properly and the delivery of motivational and developmental feedback as part of the review process.
• Motivation What motivates the individual and the manager's role in this process. How to spot demotivation and take steps to resolve motivational issues.
• Understanding the difference between 'job content' factors and 'job context' factors.Delegation Defining delegation and what it means in a management context.
• Dealing with fear through time factors or lack of trust. Building trust for effective delegation.
• An introduction to delegation best practice - the five point plan.

Management Skills: Essentials of Management / EOMR