Management Skills: Essentials of Management

Course Overview

Within the tranquillity of the Cotswolds, this residential course will take you away from the distractions of the office and teach you the fundamentals of management.

Audience

This course is perfect for newly promoted managers from all disciplines and backgrounds, especially those who are making the transition from being one of the team to taking on people management responsibility.

Skills Gained

Delegates will gain:

• An understanding of management styles and the skills to adapt your personal style as required
• Insights into what motivates the individual, and the manager's role in this process
• A definition of the talents required for different team roles, and how to use this as a benchmark for performance management
• The do's and don'ts of constructive feedback
• A clear, practical structure of delegation
• The tools to develop assertive behaviour
• Confidence to demonstrate how to manage difficult people and difficult situations
• A blended learning experience to improve retention and transfer learning back to the workplace

Course Outline

Stage 1 - The course

Fundamentals of management

• The purpose and responsibilities of management
• Setting SMARTER goals
• The relationship between the task, the team and the individual
• Management style - adapting your approach

Team Development

• Build a successful and high performing team
• Lead the team through its development stages
• Understand individuals to improve workplace performance
• Running team meetings for better results

Personal Development

• Communicating with impact to increase responsiveness
• Assertive behaviours and the management of expectations
• Facilitation techniques - develop a 'pull' style to gain 'buy-in'
• Time management - maximising your time and that of the team

Performance management

• Motivation techniques
• Delegating for achievement - a winning five-part structure that minimises risk
• How to run an effective approval session
• Delivering quality feedback, as a motivational and developmental tool
• The difference between conduct and capability issues
• Dealing with challenging people
• An introduction to coaching skills

Stage 2 - MP3 Learning Bites

1. Delivering results
2. Managing difficult people
3. Dealing with time bandits

Stage 3 - e-learning

After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups (completed at a time to suit you) will cement your learning from the course and allow you to apply your learning in practice.

Management Skills: Essentials of Management / EOMR