Management Skills: Core management skills

Scheduled Dates (sort by: location | date)

Audience

Newly or recently-promoted department heads with little or no management experience.

Not for:

Experienced managers.

Course Outline

Basic management skills for first-time heads of department.

Includes:

• What makes a good manager?
• Making the transition from colleague to boss.
• Learning styles, how to identify and use them.
• Carrying out appraisals.
• On-the-job training.
• Managing difficult situations.
• Working with the HR department.
• Recruitment skills.
• How to assert yourself through body language.
• Negotiating with staff and senior management.
• Managing upwards.

Management Skills: Core management skills / 223