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Course Overview This course will teach you basic management skills for first-time heads of department. Audience Newly or recently-promoted department heads with little or no management experience. Not for: Experienced managers. Course Outline - What makes a good manager?
- Making the transition from colleague to boss.
- Learning styles, how to identify and use them.
- Carrying out appraisals.
- On-the-job training.
- Managing difficult situations.
- Working with the HR department.
- Recruitment skills.
- How to assert yourself through body language.
- Negotiating with staff and senior management.
- Managing upwards.
How to make a booking for the 223 course
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