Managing Change: People and Process

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Course Overview

Never before have organisations been subjected to such rapid change and to so many market pressures. Along with positive business results, change can frequently have negative effects, including lowered morale and productivity. In this course, you gain the skills to effectively implement change in your organisation, combat these negative effects, and develop a customised change toolkit. This course also prepares you for the APMG Change Management Foundation Exam, offered on the final day of class.

Course Workshops

• You gain experience using tools and techniques to implement change. Workshops include:
• Designing a practical framework for your change vision
• Identifying leadership and motivation factors for change
• Creating your best practice model
• Personalising a change performance report card
• Identifying the risk/change relationship
• Developing an enhanced communication process to reduce resistance to change
• Building an integrated change toolkit to implement a deliverable change solution
• Take the APMG Change Management Foundation Exam

Audience

Managers and anyone responsible for implementing and guiding change as well as individuals wishing to achieve Principles of Change Management Foundation Certification.

Skills Gained

You Will Learn How To

• Prepare for and take the APMG Change Management Foundation Exam
• Identify and evaluate organisational change
• Assess how individuals and teams deal with and adapt to change
• Build an integrated model of the organisational change process
• Identify different leadership styles and the role of leadership in the change process
• Overcome resistance to change by opening and using effective communication channels

Course Outline

Introduction and Overview

The characteristics of change

• Three change models
• Factors affecting change
• Managing change for organisational and customer benefit
• The importance of a customised approach

Developing an integrated change strategy

• Creating a vision and rationale for change
• Understanding the interaction between people and process

Designing a Framework for Managing Organisational Change

Translating the vision into a mandate for change

• Four key organisational metaphors
• Defining the change and its impact on the organisation's resources
• Assessing the tools, processes and methods available for implementing change
• Creating a dynamic vision linked to change outcomes

Recognising and working with key players

• Leveraging the change sponsors
• Appointing a change champion
• Identifying individuals affected by the change
• Generating a team approach to change
• Different types of teams and team characteristics

Implementing Approaches that Deliver Effective Change

People and their approach to change

• How individuals deal with and adapt to change
• Applying four psychological approaches to change
• Leadership roles and styles in the change process
• Emotional competencies of leading change
• Achieving collaboration and buy-in through motivation
• Reducing resistance to change with incremental and transformational approaches to change

Using process to deliver quality change

• What constitutes a best practice approach
• Highlights of ITIL(R), CMMI, PMBOK(R) Guide and others
• Leveraging process to support change
• Evaluating the process benefits and pitfalls for programme management, project management and change management

Measuring progress toward the final change outcome

• Linking measurement to deliverables and the change vision
• Develop a customised measurement methodology for your organisation
• Creating a balanced people/process performance report card
• Maintaining dynamic communications throughout the measurement process

Leveraging Risk to Drive a Change

Creating a risk/change relationship

• Supporting a proactive approach to risk
• Defining the components of risk
• Creating a multidimensional risk plan

Implementing the risk/change action plan

• Optimising WIIFM (What's In It For Me?)
• Acknowledging and resolving conflicts to balance the risk/change relationship

Achieving Successful Change Through Effective Communication

Reducing resistance to change

• Cascading the change vision and rationale throughout the organisation
• Translating the vision to day-to-day deliverables
• Closing the loop and utilising feedback

Barriers to effective communication

• Overcoming negative stereotypes
• Personalising the change message
• Recognising the potential of diversity within a change programme

Developing a Customised Approach to Managing Change

• Reviewing current change practices in your organisation
• Identifying the opportunities to improve the management of change
• Selecting the right tools and techniques to create an integrated change toolkit

Managing Change: People and Process / 288