Managing Change: People and Process

Course Overview

In response to technological advances and the need to improve performance, organisations face frequent changes to workplace structures and procedures. To effectively implement change, an organisation must develop and administer a successful change strategy that integrates the contributions of both people and process.

In this course, you gain the knowledge and skills to guide the people in your workplace through the process of change. From the variety of tools and techniques available, you build a customised change toolkit to put your change vision into practice.

Audience

This course is valuable for managers and professionals responsible for managing and implementing change.

Skills Gained

• Manage change through the total integration of people and process
• Design and implement a framework for managing change
• Evaluate best practice approaches to people and process for delivering successful change
• Reduce the impact of risk while maximising the benefit of change
• Overcome resistance to change by opening and using effective communication channels
• Assemble a practical toolkit tailored to the needs of your organisation

Course Outline

Introduction and Overview

The characteristics of change

• Factors affecting change
• Managing change for organisational and customer benefit
• The importance of a customised approach

Developing an integrated change strategy

• Creating a vision and rationale for change
• Understanding the interaction between people and process

Designing a Framework for Managing Change

Translating the vision into a mandate for change

• Defining the change and its impact on the organisation's resources
• Assessing the tools, processes and methods available for implementing change
• Creating a dynamic vision linked to desired change outcomes

Recognising and working with key players

• Leveraging the change sponsors
• Appointing a change champion
• Identifying individuals affected by the change
• Generating a team approach

Implementing Approaches that Deliver Effective Change

People and their approach to change

• Choosing the appropriate leadership style to match the change requirement
• Enhancing participation with adaptive leadership skills
• Achieving collaboration and buy-in through motivation
• Exploring the impact of group dynamics vs. individual contributions
• Reducing resistance to change with incremental and transformational approaches to change

Using process to deliver quality change

• What constitutes a best practice approach
• Highlights of ITIL, CMMI, PMBOK (R) Guide and others
• Leveraging process to support change
• Evaluating the process benefits and pitfalls for programme management, project management and change management

Measuring progress towards the final change outcome

• Linking measurement to deliverables and the change vision
• Developing a customised measurement methodology for your organisation
• Creating a balanced people/process performance report card
• Maintaining dynamic communications throughout the measurement process

Leveraging Risk to Drive a Change

Creating a risk/change relationship

• Supporting a proactive approach to risk
• Defining the components of risk
• Creating a multidimensional risk plan

Implementing the risk/change action plan

• Optimising WIIFM (what's in it for me?)
• Acknowledging and resolving conflicts to balance the risk/change relationship

Achieving Successful Change Through Effective Communication

Reducing resistance to change

• Cascading the change vision and rationale throughout the organisation
• Translating the vision to day-to-day deliverables
• Closing the loop and utilising feedback

Barriers to effective communication

• Overcoming negative stereotypes
• Personalising the change message
• Recognising the potential of diversity within a change programme

Developing a Customised Approach to Managing Change

• Reviewing current change practices in your organisation
• Identifying the opportunities to improve the management of change
• Selecting the right tools and techniques to create an integrated change toolkit