Six Sigma Green Belt Programme (Lean)

Course Overview

To equip delegates with the essential Lean Six Sigma skills necessary to establish and successfully undertake a process improvement or redesign project using the Define Measure Analyse Improve Control methodology.

Audience

• Managers
• Internal consultants
• Change agents
• Project managers
• Team leaders
• Team members who will be involved in or lead Six Sigma projects

Skills Gained

This course will enable delegates to:

• Apply the principles of the Six Sigma DMAIC performance improvement model.
• Establish the "Voice of the Customer" in defining the required performance standard.
• Use a number of measurement approaches and tools to establish current performance.
• Use appropriately a number of basic analysis tools and techniques to establish the root cause of a problem.
• Understand key lean concepts and tools, when and how to apply them to drive improvements.
• Recognise the difference in approach and techniques for incremental and redesign improvement strategies and know how to decide on the correct approach.
• Establish ongoing process controls and process governance structures.

Prerequisites

Ideally, delegates will be familiar with process mapping and can use Excel as they are required on the Green Belt programme.

Course Outline

Define

Project Charter.

Stakeholder Analysis.

Communication Plan.

Identify and segment Key Customers.

Critical to Quality (CTQ) Requirements.

Verifying CTQs.

Hi-level Process map.

Process Vision.

Project Plan.

Measure

Measurement Basics.

Measurement process and plan.

• Selecting Measures
• Measuring Value, Cost of Poor Quality

Data definition and sources.

Sampling.

Measurement system studies.

Measuring yields and capability.

Implementing measurement plan.

Analyse

• Data Analysis
• Pareto charts, Frequency charts, Run charts, Common and special cause variation
• Process Mapping and Analysis
• Value Analysis

Cause and Effect Analysis.

• Verifying causes
• Scatter diagrams, Design of experiments

Improve

Process Vision.

Brain storming.

• Lean Principles
• 5Ss, Push versus Pull, Little's Law, Visibility, Setup reduction

Evaluating solutions.

Selecting solutions.

Developing solution options.

Business scenarios.

Pilot testing.

Failure Mode and Effects Analysis.

• Implementation planning
• Force field analysis

Control

Simple / appropriate documentation.

• Statistical Control
• Variation, Control Charts, I, X Bar and R Charts

Response Charts.

Process Management.

Process Scorecards.

Project Close and Handover.

Follow On Courses

Six Sigma workshops on Strategy Training and Change Management Training, both available on an In house basis.

Six Sigma Green Belt Programme (Lean) / SS-GBL-A