Team Leading/Supervisor Skills for New Team Leaders/Supervisors (Advanced)

Course Overview

You will learn how to motivate and develop your team to continuously improve performance whilst growing your own skills in dealing with difficult situations decisively. An awareness of current theory and practice combined with practical excercises during the course will give you confidence in your management style. You'll leave equipped with the skills to tackle the team leader role head on.

Audience

The course is designed for newly appointed or soon to be promoted supervisors and team leaders. It's ideal for anyone new to managing other people who want to establish themselves in the role with confidence, credibilitiy and an awareness of their management style.

Skills Gained

An understanding of the roles and responsibilities of a supervisor An understanding of authority and how to get it Models for effective leadership and the skills to apply them Techniques to get the best from other people Management approaches for difficult people and difficult situations An understanding of the best way to delegate Time management and ways to deal with time bandits Appropriate communication styles for diverse people and situations Skills to motivate others and lead your team to success A blended learning experience allowing you to continue to develop skills in the workplace Recommended reading list

Course Outline

Stage 1 - The course

The modern supervisor

• The skills of an effective team leader
• Understand the supervisor's position within the organisation
• The responsibility and authority of a supervisor
• The five key areas of team supervision: lead; communicate; organise; plan; control

Effective team leadership

• Meet the expectations of your team
• Leadership style and roles
• Learn the GRIPS model of team leadership
• Set SMART goals and objectives
• Appreciate the three key components of goal setting: task, team and individual

Develop your management style

• Learn different management styles for different situations
• Pinpoint your own management style and evaluate for effectiveness
• Time management - time bandits and prioritisation
• Delegation: structure, pros and cons, do's and don'ts

Motivating and developing others

• Giving feedback, conduct and capability issues
• Setting performance standards
• Practical exercises
• Difficult situations: assertive responses
• Team roles
• Theories of motivation

Stage 2 - MP3 Learning bites

1. Inspiring your team
2. Getting the best
3. Delivering results

Stage 3 - e-learning

After you have attended the course, a modular e-learning programme will be delivered to your inbox. These interactive, bite-sized follow-ups can be completed in your own time, and will cement the learning from the course with further practical excercises related to supervising your team.

Team Leading/Supervisor Skills for New Team Leaders/Supervisors (Advanced) / PTM