ISEB Certificate in Application Management Essentials

This course will help participants build on the techniques, processes and concepts outlined in the TSO/OGC (ITIL) publication Applications Management and other related best practices. It will help them identify, define, build, deploy, maintain, promote and enhance benefit generating Applications and Services.

Audience

Application Managers, Senior Applications Developers, Business and Systems Analysts / Designers, IS Project Managers, Service Management Support and Delivery staff.

Other essential staff who are involved in the Relationship, Programme, Project, ICT Infrastructure and Consultancy roles required for a Service Delivery Life Cycle (SDLC) enabled organisation.

Skills Gained

This course will enable delegates to:

• Enhance their approach to managing applications from conception to retirement.
• Develop greater supplier and client confidence in IS applications.
• Provide advice and assistance with the identification, development, implementation and support for different applications and services.

Prerequisites

We recommend that delegates have at least two years experience in IT dealing with IS Planning, Applications development, Service Delivery and Business Support Issues.

Examinations

This course prepares delegates for the ITIL based ISEB Certificate in Application Management Essentials. This may be taken on the final afternoon of the course

Course Outline

Application Management - An Overview

• Integrating Application Management with ICT Infrastructure Management, ITIL Service Support and Delivery and other related areas
• planning issues
• options
• COTS, etc.

Managing business value, aligning the strategy, business and organisational capabilities

Readiness assessment, delivery strategy, environment.

Requirements Phase

Functional and other requirements. Modelling techniques, validation and verification, key responsibilities and deliverables.

Design Phase

Process, checklist, frameworks, testing.

Build Phase

Non-functional aspects, design and coding conventions, development tools, application instrumentation, event handling, diagnostic hooks.

Deploy Phase

Readiness checklists. Deployment toolkit and route map, Deployment / Distribution strategies.

Operate Phase

Corrective maintenance, SLA, Operational excellence, benefits assessment, reporting and realisation.

Optimise Phase

Application reviews, triggers and questions.

Organising roles and functions

Typical goals and metrics, knowledge management, roles and skill sets.

Control Methods and Techniques

Quality management, definitions, indicators and measuring techniques.