Whilst an organisation may already have defined business and technical processes, the development, implementation or support of new products and services may pose many problems for the IT professional. Problems may be created by shortcomings in one or more of five key areas: management skills, team skills, communication skills, planning skills and influencing skills.
This course is designed to develop the delegate's knowledge, understanding and competence.
Audience
Technical staff who wish to upgrade their business and management skills, especially those who have responsibilities for delivering and supporting IT products or services.
Skills Gained
To improve competence and personal effectiveness by underpinning existing technical and procedural methods and skills with 'best practice business management skills'.
To enable participants, if eligible, to gain the ISEB Certificate in Business and Management Skills.
This course will enable delegates to:
- Gain a wider understanding of business and management issues.
- Develop and deploy the skills needed to be a business manager.
Prerequisites
None.
Course Outline
How to focus on business and management
Business and management responsibilities, management styles, task, team and individual contributions. Business drivers.
How to build a team
Group styles, performance improvement approaches.Communication, motivation and delegation.
How to work together
Communication, motivation and delegation.
How to solve problems, make decisions and influence developments
Finding root cause, decision making processes, potential problem and opportunity analysis.
How to write a simple proposal or report
Matching subject level to audience, structure, content and quality.
How to deliver an effective presentation
Planning, structure and content.
Use of presentation aids.
How to reach an agreement
Interviewing, negotiating, influencing and conflict handling.
How to follow financial issues
Balance sheets, profit and loss accounts, cash-flow statements.
How to develop Customer Focus
Adopting a service culture.
Customer care.
How to manage change
Unfreeze, freeze, refreeze and other approaches.
How to manage a project
Project management, planning and control methods and techniques.
How to relate Information Systems to business planning
Business goals, objectives, strategic planning.
How to improve personal skills
Time management and personal effectiveness.
This training course is presented on behalf of CourseMonster by an ISEB accredited training provider.
