ISEB Certificate in Business & Management Skills

Course Overview

The course provides IT professionals with practical guidance on business, financial, people, project and contract management issues. The content is delivered in the context of what is required to manage an IT Service business. The purpose of this course is to bring together in one week, guidance and best practice on all the essential business and management skills required by IT professionals.

Audience

This course is aimed at IT professionals, particularly those responsible for the delivery and support of key IT services who are looking to expand their knowledge and understanding of wider business and management issues.

Examinations

Successful candidates will be awarded the certificate in Business Management Skills following an in-course assessment scrutinised by the ISEB.

Course Outline

Topics covered include:

• Focus on business issues and the role of management
• Team working and building
• Motivation skills
• Problem solving and decision making
• Communication: life-blood of organisations
• Report writing and written expression
• Presentation skills - preparation and delivery
• Interviewing techniques and practice
• Negotiating skills and conflict management
• Meetings - preparation, execution and administration
• Financial issues for IT Managers, appreciation and understanding
• Business planning and basic project management
• Personal effectiveness and time management
• Customer care and developing a service culture

Follow On Courses

• Business Relationship Management course (3-day)
• ISO 20000 for Consultants course (3-day)

ISEB Certificate in Business & Management Skills / IP-BMS