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Course Overview Chartered Management Institute's Level 2 Introductory Award Parity offers this certificated course from our Chartered Management Centre of Excellence. This programme is an Introductory Award based on the key roles of Self-development, Information & Communication, Organising Teamwork, Organising Resources, Effective Working Relationships, Team Development and Customer Service. These are taken from the internationally-recognised best-practice MCI Management Standards. You will be required to practise your newly acquired skills back in your organisation and then you will be assessed on your work. You will be enrolled as a Member of the Chartered Management Institute and you will benefit from the support of this Professional Membership-based organisation. Parity is an approved Centre of the Chartered Management Institute and will carry out assessment in-house. There is no exam required prior to the award of the Certificate. If you are successful, you will earn the Introductory Award in Team leading from the Chartered Management Institute. Audience Those who have recently assumed, or are about to assume, team leadership responsibilities. Skills Gained This course will enable delegates to: - Understand the leadership model and how best to develop themselves.
- Use an appropriate style when leading their team.
- Identify the resources available and associated risks.
- Know their personal motivations and how motivation affects the working environment.
- Delegate more effectively and coach their team to success.
- Be aware of their impact on Customer Service and how to improve this.
- Develop and increase their problem solving and decision making skills.
- Organise and communicate information.
Prerequisites This is intended as an Introductory course for those with no previous knowledge or experience.. Examinations No specific examinations have been identified for this course Course Outline Establishing credibility as Team leader - Self-analysis and creating a personal development plan (PDP).
- Cultivating a Leadership style.
Building your team - Understand team dynamics.
- Motivators - the who and the how.
- Responsibility - collective and individual.
- Developing others potential.
Respect for the Individual - Managing Diversity.
- Induction and identifying training needs.
- Coaching and Delegation.
- Managing Conflict.
- Grievance and Disciplinary Procedures.
Effective Management of Resources - Ensuring the team has the resources it needs.
- Ensuring resources are used effectively and assessing their impact on the environment.
- Assessing Hazards and risks to health & Safety.
Planning to make things happen - Using feedback from Team, management, customers and competitors.
- Developing an external network.
Organising Information - The components of good information.
- Achieving effective distribution of Information.
Measuring Team effectiveness - Appraisal and Feedback on performance.
- Action planning, setting targets and measurement against competitors and target.
Customer Care - Market awareness and sources of information.
- Effective questions.
- Negotiation skills.
Communication - Understanding the purpose and potential barriers.
- Effective structured written and oral communicationsHandling feedback.
Presentation and Assessment - There will be a formal assessed presentation by each delegate before the end of the course.
- Delegates will also be required to: keep a 'Learning Log' and reflect on their learning; carry out a project back in their organisation, submitting a written report within 6 months and undertake wider reading, submitting a 'scrapbook' of articles.
Follow On Courses The Introductory Certificate in Management [CSM]
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