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Conflict Resolution Skills: Dealing with Difficult People (For all staff) (2 day)

Course Code: BS-PD-DDS2      Days: 2
Show all Conflict Resolution Skills Courses
Scheduled Dates (sort by: location | date)
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Central London
City
City 12/05/08 £ 895
City 23/06/08 £ 825
City 26/06/08 £ 895
City 11/08/08 £ 895
City 15/09/08 £ 825
City 18/09/08 £ 895
City 23/10/08 £ 895
West End
West End (SW7) 14/05/08 £ 840
West End (SW7) 13/08/08 £ 840
England
Bristol
Bristol 16/09/08 £ 825
Greater Manchester
Manchester (SK8) 30/07/08 £ 840
Manchester (SK8) 29/10/08 £ 840
Hampshire
Fleet 09/07/08 £ 840
Fleet 08/10/08 £ 840
Yorkshire (West)
Leeds (LS2) 04/08/08 £ 825
Leeds (LS2) 27/10/08 £ 825
Scotland
Edinburgh
Edinburgh (EH1) 18/06/08 £ 840
Edinburgh (EH1) 17/09/08 £ 840
Prices exclude VAT.
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Course Overview

This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people's behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.

Those who attend this course will have an opportunity to discuss their own experiences and learn how to be positive and assertive in a variety of different work situations.

Audience

PAs, secretaries, administrators, office managers, supervisors etc. who have experienced difficulties when dealing with others and would benefit from a more assertive and confident approach.


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