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Conflict Resolution Skills: Dealing with Difficult People (For all staff) (2 day)

Course Code: BS-PD-DDS2      Days: 2
Show all Conflict Resolution Skills Courses
Scheduled Dates (sort by: location | date)
Request availability or book by selecting a date:
09/07/08 TBA £ 840
09/07/08 Hampshire £ 840
30/07/08 TBA £ 840
30/07/08 Greater Manchester (SK8) £ 840
04/08/08 Yorkshire (West) (LS2) £ 825
11/08/08 London (Central) £ 895
12/08/08 London (Central) (EC1) £ 845
13/08/08 TBA £ 840
13/08/08 London (Central) (SW7) £ 840
15/09/08 London (Central) £ 825
16/09/08 Bristol £ 825
17/09/08 TBA £ 840
17/09/08 Edinburgh (EH1) £ 840
18/09/08 London (Central) £ 895
08/10/08 Hampshire £ 840
23/10/08 London (Central) £ 895
27/10/08 Yorkshire (West) (LS2) £ 825
29/10/08 Greater Manchester (SK8) £ 840
12/11/08 London (Central) (SW7) £ 840
20/11/08 London (Central) £ 895
08/12/08 London (Central) £ 825
16/12/08 London (Central) £ 895
17/12/08 Edinburgh (EH1) £ 840
Prices exclude VAT.
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Course Overview

This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people's behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.

Those who attend this course will have an opportunity to discuss their own experiences and learn how to be positive and assertive in a variety of different work situations.

Audience

PAs, secretaries, administrators, office managers, supervisors etc. who have experienced difficulties when dealing with others and would benefit from a more assertive and confident approach.


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