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Conflict Resolution Skills: Dealing with Difficult People (For all staff) (2 day)

Course Code: BS-PD-DDS2      Days: 2
Show all Conflict Resolution Skills Courses
Scheduled Dates
Locations filtered. Show all UK course locations.
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Central London
City
London (WC2) 11/08/08 £ 895
London (EC1) 12/08/08 £ 845
London (W1) 13/08/08 £ 840
London (EC2) 15/09/08 £ 825
London (WC2) 18/09/08 £ 895
London (WC2) 23/10/08 £ 895
London (SW7) 12/11/08 £ 840
London (WC2) 20/11/08 £ 895
London (EC2) 08/12/08 £ 825
London (WC2) 16/12/08 £ 895
England
Bristol
Bristol (BS32) 16/09/08 £ 825
Hampshire
Fleet (GU51) 09/07/08 £ 840
Fleet (GU51) 08/10/08 £ 840
Manchester (Greater)
Manchester 30/07/08 £ 840
Manchester (SK8) 29/10/08 £ 840
Surrey
Fleet (GU51) 09/07/08 £ 840
Yorkshire (West)
Leeds (LS2) 04/08/08 £ 825
Leeds (LS2) 27/10/08 £ 825
Prices exclude VAT.
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Course Overview

This course provides a practical guide on how to handle difficult people and situations effectively. Delegates will learn how to understand other people's behaviour and how to react assertively when faced with difficult, aggressive or uncooperative people.

Those who attend this course will have an opportunity to discuss their own experiences and learn how to be positive and assertive in a variety of different work situations.

Audience

PAs, secretaries, administrators, office managers, supervisors etc. who have experienced difficulties when dealing with others and would benefit from a more assertive and confident approach.


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