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Course Overview In every area of business (and personal) life you're going to have to stick to your guns, deflect anger, deal with conflict or simply say no convincingly. Few people find this easy. But there are specific techniques that can be learned to help you act effectively. Assertiveness is not aggression: it's the quality that allows you to have the courage of your own convictions. You dont have to let yourself be sidelined and frustrated. Skills Gained Learn how to stand your ground, stake your claim and gain whats owed to you, in all types of situations, in a constructive way. You'll feel better about yourself. Others will think better of you, too.
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