Windows Server 2003: Support (for Helpdesk Staff)

Course Overview

The objective of this course is to provide delegates with an overview of Windows Server 2003 concepts and basic support tasks. It is aimed at Support/Helpdesk staff and will also serve as a primer for Server Administrators and Domain Administrators.

Audience

This course is aimed at help-desk support professionals that are not familiar with supporting the Windows XP operating system or the Windows 2003 Active Directory environment.

Skills Gained

The course will demonstrate typical problems and look at troubleshooting techniques for dealing with them. It will also introduce the concepts behind Active Directory and focus on the basics of account creation, management and search facilities.

Prerequisites

A basic knowledge of using Windows NT or Windows 2000 is assumed.

Course Outline

Windows Server 2003 Features & Differences

• Windows NT Server
• Windows 2000 Server
• Windows Server 2003

Microsoft Windows Security

• Windows NT Domain & Workgroups
• Windows 2000 & 2003 Workgroups and Domains
• Logging On
• The Authentication Process
• The Windows 2003 Domain Logon Process

Windows Server 2003 Administration Tools

• Windows 2003 Start Menu
• Microsoft Management Console
• Control Panel
• Computer Management
• Manage This Server

Introduction To Active Directory

• The Domain
• The Forest
• Domain Trees
• Domain Administration
• Active Directory Containers
• Group Policy Objects

Introduction To Administering Accounts & Resources

• Built-in User Accounts
• Creating Local Windows 2003 User Accounts
• Domain User Accounts
• Windows 2003 Groups
• Domain Computer Accounts
• Resource Access Management
• Network Shares Access
• NTFS File System Security
• Implementing Security With Group Policy Objects

Exchange Server 2003 Account Management

• Exchange Tasks
• Outlook 2003 Cached Mode

Troubleshooting Windows Server 2003

• Diagnostic Tools
• Common Problems In A Windows 2003 Domain
• Logon Failure
• Group Policy Problems