Business Process Mapping

Course Overview

Business Process Mapping is often used to deliver step changes in productivity or to deliver radical change within organisations. The mapping and modelling techniques enable organisations to document, understand, analyse and improve its business processes, leading to significant gains in business performance.

This 2 day course provides you with the critical knowledge and skills needed to implement BPM within your organisation.

Audience

Managers, project leaders and individuals involved in improving the effectiveness of business processes.

Skills Gained

By the end of this course you will be able to:

• Understand how business processes link to business strategy, objectives and issues.
• Understand the range of business processes.
• Use appropriate mapping and modelling techniques to create new and support existing processes.
• Demonstrate working knowledge of process modelling and charting tools.
• Evaluate the effectiveness of current processes.
• Map new and improved processes.

Course Outline

An Introduction to Business Process Mapping

• The purpose of business processes
• The need to analyse business processes
• Critical success factors for effective process mapping
• Linking business processes to business strategy and objectives

Determining the Business Process Strategy

• Process mapping in the business context
• Stakeholder requirements
• Core, guiding and enabling processes
• Designing process architecture
• Identifying process priorities

The Importance of IT

• IT as an enabler of change
• Integration of the process modelling and system development projects
• Scoping the area of change
• Business implications of change

Process Mapping Techniques

• Approaches - top-down to event-driven
• Analysis of common techniques
• Roles and responsibilities

Process Analysis

• Analysing existing processes and their performance
• Process mapping metrics
• Renewing process design
• Defining new processes
• Verifying the design

Measuring Business Process Benefits

• Developing a benefits map
• Benefits Scorecard
• Managing benefits delivery

Action Planning

• Creating your personal action plan for the future